FAQs
Frequently Asked Questions
Your SnuggySnug™ Experience Simplified
How can I reach out to SnuggySnug™?
We're here to assist you with any questions or concerns. Reach out to our customer service team by sending an email to hello@snuggysnug.com. Your satisfaction is our top priority, and we're committed to helping you.
Do you offer worldwide shipping?
Yes, we proudly offer worldwide shipping, ensuring that our premium comfort products reach you no matter where you are.
Where do you ship orders from?
Your SnuggySnug™ orders are dispatched from our headquarters in Hong Kong, a vibrant metropolis where East meets West and where comfort and innovation come together.
Can I modify or cancel my order?
Your satisfaction is important to us, and we strive to process orders quickly. If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Unfortunately, we cannot accommodate requests beyond this timeframe. However, if you're unsatisfied with your order upon receipt, it can be returned for a full refund.
Which payment methods do we accept?
To provide you with the utmost convenience, we accept major credit cards such as VISA, Mastercard, AMEX, and PayPal payments. We've designed our payment options to suit your preferences.
When will my order be processed?
We process orders Monday through Friday. Please expect a processing time of 1-3 business days from the order date. Your order will be dispatched the following day after the processing period. Please note that we do not ship on weekends.
Kindly allow extra time for order processing during holidays and sale seasons.
How long will it take to receive my order?
Due to the high demand for our products, we appreciate your patience. Orders may take up to 2 weeks to reach their destination. We assure you, the wait will be worth it.
What if I don't receive my order?
Your satisfaction is our priority. If your order doesn't arrive within 30 days after shipping, you're eligible for a full refund. Your trust in SnuggySnug™ is important to us, and we stand by our commitment.
Will I be charged with customs and taxes?
Prices displayed on our site are tax-free in US Dollars. However, you may be responsible for duties and taxes upon receiving your order. Import taxes, duties, and related customs fees are determined by your local customs office and are your responsibility. We are not liable for delays caused by your local customs department.
How do I return an item?
To initiate a return, kindly contact us at hello@snuggysnug.com. We are committed to ensuring your satisfaction and are here to assist with the process.
What if the item(s) I received are defective/incorrect/damaged?
Your satisfaction is our priority, and we aim to provide you with the best products. If you receive merchandise that is incorrect, missing, or defective, please contact us immediately. Include your order number, photographs of the item(s), and all related references. We will work diligently to resolve your case promptly.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days after we receive the returned item or cancellation request. If you have any concerns regarding the credit's posting to your account, please contact your card-issuing bank or credit card company for further assistance.
At SnuggySnug™, your satisfaction is our priority, and these FAQs are designed to address your questions comprehensively. Thank you for choosing SnuggySnug™.
Bringing Comfort to Your World.